CCA Travel Service GmbH
Bergstrasse 22
A-5020 Salzburg
Austria

Version: September 2026

1. Scope of Application

1.1. These General Terms and Conditions (GTC) apply to all services provided by CCA Travel Service GmbH (hereinafter referred to as “CCA”) to commercial and institutional clients.

1.2. Clients within the meaning of these GTC include, in particular, international tour operators, tour operator partners, travel agencies, travel agents, schools, associations, music organizations, sports organizations, and other commercial or institutional partners.

1.3. CCA’s services include, in particular, the planning, organization, coordination and arrangement of individually tailored music, cultural and sports programs, as well as the related travel and accommodation services in Austria and Europe.

1.4. These GTC apply in particular to programs relating to concerts, performances, festivals, musical exchanges, competitions, rehearsals, games, tournaments, training camps and other cultural or sporting events.

1.5. These GTC apply exclusively to contractual relationships with the clients referred to in Clause 1.1. Contracts with consumers are not covered by these GTC.

1.6. Any deviating or supplementary agreements may be made in the respective offer, contract or booking confirmation. Individual agreements shall take precedence over these GTC.

2. Status and Activities of CCA

2.1. CCA operates as a Destination Management Company (DMC) and travel agency and specializes in the planning and organization of international music, cultural and sports programs in Austria and Europe.

2.2. CCA supports its clients in the conception, planning, organization, coordination and implementation of the services required for the respective program.

2.3. The focus of CCA’s activities is on individually designed programs whose central purpose may, in particular, be a concert, musical performance, participation in a festival or competition, sports game, tournament, training program or other cultural or sporting event.

2.4. The travel and accommodation services required for the respective program are arranged according to the specific occasion and the requirements of the client. These may include, in particular, accommodation, transportation, catering, venues, rehearsal and training facilities, tour management and other organizational services.

2.5. In order to implement the respective program, CCA may purchase or procure both travel and accommodation services and services directly related to the event. These may include, in particular, musical services, sports services, concert and festival participation, admission and participation rights, venues, as well as rehearsal and training facilities.

2.6. Depending on the specific agreement, CCA may purchase services in its own name and subsequently charge them to the client, or may merely arrange or coordinate such services.

2.7. Unless expressly agreed otherwise in the respective contract, CCA does not act as the organizer of the trips or package tours offered or organized by the client to its customers.

2.8. The respective client remains responsible for the trip it offers or organizes for its customers and for the statutory and contractual obligations towards its travelers, unless such obligations have been expressly transferred to CCA.

3. Music, Cultural and Sports Programs

3.1. The programs designed by CCA are not standardized holiday or leisure trips, but are individually tailored to the respective cultural or sporting occasion and to the requirements of the client.

3.2. In the case of music programs, the central purpose may in particular be participation in or the organization of concerts, performances, festivals, competitions, musical exchanges, rehearsals or comparable musical activities.

3.3. In the case of sports programs, the central purpose may in particular be participation in games, tournaments, competitions, training camps, training sessions or comparable sporting activities.

3.4. The services associated with the respective program are coordinated according to the specific occasion. Accommodation, transportation, catering and other travel services primarily serve the logistical and organizational implementation of the respective program.

3.5. The type and scope of the respective services are determined by the individual offer, booking confirmation and the agreements concluded between CCA and the client.

4. Offers and Conclusion of Contract

4.1. Offers made by CCA are based on the information and availability of the respective service providers at the time the offer is prepared.

4.2. Unless expressly stated otherwise, offers are non-binding and subject to availability.

4.3. A contract between CCA and the client is concluded upon CCA’s written booking confirmation or through any other express acceptance of the order by CCA.

4.4. The scope of services to be provided by CCA is determined by the respective offer, booking confirmation and any individual agreements.

4.5. Any additional agreements or changes to the scope of services require confirmation by CCA.

5. Services and Service Providers

5.1. CCA undertakes the planning, organization, coordination and – depending on the agreement – purchase or arrangement of the agreed services.

5.2. Services may include, in particular:

• hotel and other accommodation services
• transportation and transfer services
• restaurant and catering services
• concert and musical services
• sports services
• event and sports venues
• admission and participation rights
• rehearsal and training facilities
• tour management and guest services
• local travel and transportation logistics
• other services required for the respective program.

5.3. The individual services are generally provided by the respective service providers responsible for them.

5.4. Where CCA merely arranges a service, the contract for the respective service – unless expressly agreed otherwise – is concluded between the client or the party designated by the client and the respective service provider.

5.5. Where CCA purchases services in its own name and owes them to the client as its own contractual service, the respective agreements between CCA and the client shall apply.

6. Prices and Payment Terms

6.1. The prices quoted by CCA apply to the scope of services specified in the respective offer.

6.2. Unless otherwise agreed in the offer, prices are stated in euros and are exclusive of any applicable statutory VAT.

6.3. Payment terms and payment deadlines shall be agreed in the respective offer, contract or booking confirmation.

6.4. CCA’s invoices are due for payment without deduction within the agreed payment period.

6.5. In the event of late payment, CCA is entitled to charge statutory default interest and reasonable costs incurred for appropriate legal enforcement.

6.6. CCA is entitled to make the further provision of services conditional upon timely payment of agreed deposits or other amounts due.

7. Changes and Cancellations

7.1. Changes to or cancellations of services already confirmed shall be subject to the terms agreed in the respective offer, contract or booking confirmation.

7.2. Where cancellation or amendment fees are charged by a service provider, these may be passed on to the client.

7.3. In the event of short-notice changes, cancellations or other changes requested by the client, reasonable administrative or additional costs may be charged if agreed in the individual case or required due to the specific order.

7.4. Changes to the number of participants, rooming arrangements, travel dates, transportation services, event-related services or other material components of the agreed services must be communicated to CCA without undue delay.

7.5. The implementation of requested changes is subject to availability of the respective services and the terms and conditions of the relevant service providers.

8. Client’s Cooperation Obligations

8.1. The client shall provide CCA with all information required for the proper planning and implementation of the order in a timely and complete manner.

8.2. This includes, in particular, participant numbers, rooming lists, arrival and departure details, flight and transportation information, dietary requirements, special needs, musical requirements, ensemble information, repertoire, technical requirements, game and training schedules, and any other information relevant to the implementation of the program.

8.3. The client is responsible for ensuring that the information provided to CCA is complete and accurate.

8.4. Delays or additional costs arising from late, incomplete or incorrect information provided by the client may be charged to the client.

8.5. The client shall inform CCA without undue delay of any changes to circumstances relevant to the implementation of the program.

9. Services Provided to Travelers

9.1. The client is responsible for the information, disclosure, contractual and other statutory obligations towards its customers or travelers, unless such obligations have been expressly transferred to CCA.

9.2. CCA does not generally act as the tour operator for the travelers of the client.

9.3. On-site assistance to travelers is provided by CCA only within the scope of the services agreed with the client.

9.4. Where necessary, inquiries, complaints or other matters raised by travelers shall be handled through the respective client. CCA shall support the client with on-site assistance within the scope of the agreed services.

10. Liability

10.1. CCA shall be liable in accordance with statutory provisions for the proper performance of the contractual obligations expressly assumed by CCA itself.

10.2. Where CCA merely arranges or coordinates services, CCA shall not be liable for the proper performance of such services by the respective service provider, unless the relevant failure is attributable to a breach of an obligation by CCA.

10.3. In particular, CCA shall not be liable for service disruptions, delays, cancellations or other deficiencies that are solely within the responsibility of the respective service provider.

10.4. Where CCA purchases services in its own name and owes them to the client as its own contractual service, CCA shall be liable for the proper performance of its own contractual obligations in accordance with applicable law.

10.5. CCA shall not be liable for damages caused by force majeure or events which could not reasonably have been foreseen or prevented despite due care. Such events include, in particular, natural disasters, official measures, strikes, political unrest, pandemics, acts of war, transportation disruptions and comparable events.

10.6. Mandatory statutory liability provisions remain unaffected.

11. Changes by Service Providers and Event Organizers

11.1. Changes to schedules, flight times, game schedules, concert and event programs, opening hours, venues or other framework conditions made by the respective service providers, event organizers or due to official requirements are reserved to the extent that such changes are beyond CCA’s control.

11.2. CCA shall, within reasonable limits, endeavor to arrange suitable alternatives in the event of changes or cancellations.

11.3. Any additional costs arising as a result thereof which are not attributable to CCA shall, to the extent not otherwise agreed, be charged to the client in accordance with the respective agreement.

12. Documents and Information

12.1. Programs, travel documents, event descriptions and other information provided by CCA are intended for the preparation and implementation of the agreed services.

12.2. Information concerning services provided by third parties is based on information supplied by the respective service providers.

12.3. CCA does not guarantee that third-party services will remain available or unchanged beyond the scope of the services expressly agreed.

13. Data Protection

13.1. Personal data shall be processed by CCA in accordance with applicable data protection laws.

13.2. Further information regarding the processing of personal data can be found in CCA’s Privacy Policy on its website.

14. Applicable Law

14.1. All contractual relationships between CCA and the client shall be governed by Austrian law, excluding its conflict-of-law provisions and the United Nations Convention on Contracts for the International Sale of Goods (CISG).

14.2. Mandatory statutory provisions applicable to the respective contractual relationship shall remain unaffected.

15. Place of Jurisdiction

15.1. For all disputes arising out of or in connection with a contractual relationship between CCA and a business client, the competent court in Salzburg, Austria, shall have jurisdiction to the extent legally permissible.

15.2. This jurisdiction agreement shall apply only to the extent permitted by applicable law.

16. Final Provisions

16.1. Amendments and supplements to these GTC and to the respective contract shall be made in text form unless mandatory law requires a stricter form.

16.2. Should any provision of these GTC be or become wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The invalid or unenforceable provision shall be replaced by a valid provision that comes as close as possible to the economic purpose of the original provision.

16.3. These GTC shall apply in the version valid at the time the respective contract is concluded.